At Sharvielle Retail Plaza, we want you to be completely satisfied with every purchase. We understand that sometimes things don’t go as planned, and we’re here to make the refund and return process as smooth and transparent as possible.
Our Promise
If you receive a product that does not meet your expectations due to damage, incorrect item, or quality concerns, please let us know promptly so we can resolve the issue together.
Return & Exchange Guidelines
- Refunds or exchanges are accepted within 7 days of receiving your order.
- Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
- For food and perishable goods, returns are only accepted if the item was delivered damaged or expired upon arrival.
- Customized or special-order products are generally non-refundable unless defective or incorrect.
How to Request a Refund or Exchange
- Contact our team by email or phone within 7 days of delivery.
- Provide your name, order number, and a brief description of the issue (photos are helpful for damaged items).
- We will review your request and guide you through the return or exchange process.
Once your request is approved, simply return the product to our store or arrange pickup with our team.
Refund Processing
- Approved refunds will be processed within 3-5 business days using your original payment method.
- If you paid by cash, you may claim your refund at our store or request delivery with your next order.
- For digital payments, refunds are sent to the same account used for payment.
Questions or Concerns?
Your satisfaction is very important to us. If you have any questions about our refund policy or need help with your order, please don’t hesitate to get in touch.
By shopping with Sharvielle Retail Plaza, you agree to the terms of this refund policy. We appreciate your trust and look forward to serving you again!